Privacy policy

In principle, you can visit our website without providing any personal information. If you wish to shop, subscribe to our newsletter or use certain functions of our website, personal data will be collected.

So that you can order in the store and we can process your order, we store the following data of the customer: First name, last name, mail address, street, zip code, city and phone number. E-mail address and telephone number we need for quick contact with you in case of inquiries and information in connection with your order. We do not collect data about credit card payments, as credit card payments are handled by our payment partners Stripe (https://stripe.com) and PayPal (https://www.paypal.com). Our payment partner encrypts your credit card data via SSL (at least 128 bit) during data transmission.

Your information including personal data from our contact form will be transmitted to us via our own mail server to process your request, processed and stored by us. This data will not be collected or passed on without your declaration of consent. Without this data, we cannot process your requests. The data processing is based on the legal provisions of § 96 para 3 TKG and Art 6 para 1 lit a (consent) DSGVO.

We use the data provided by you exclusively for the fulfillment of the contract and strictly in accordance with the legal provisions of the EU Data Protection Regulation (EUDSGVO). For this purpose, your data will be passed on to other companies, e.g. Squarespace, Google, Stripe, PayPal, if necessary. These companies may only use your data for order processing and not for other purposes and are contractually obligated to us to comply with the statutory provisions on data protection. However, in the event of a legal requirement, an official order or an official investigation, we are legally obliged to provide the respective data to the authority.

You can register for our newsletter on the website, this is done in a double opt-in process. After registration you will receive an email asking you to confirm your registration. Without the disclosure of this data, the transmission of our newsletter is not possible. You can unsubscribe from the newsletter by clicking on the unsubscribe link at the end of each newsletter. We commission order processors to send our newsletter. These have undertaken to comply with the applicable data protection regulations vis-à-vis us. An order processing contract has been concluded in accordance with Art 28 DSGVO. The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG and Art 6 para 1 lit a (consent) DSGVO.

We save the text of the contract and send you the order confirmation by e-mail. For security reasons, your order data is no longer accessible via the Internet.

We use cookies to make visiting our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer. The cookies remain on your computer and allow us to recognize your computer on your next visit (long-term cookies). These cookies are used to save the individual selections made by the visitor (e.g. the items placed in a shopping cart), so that they can be restored in their original state when the respective site is called up again. We use cookies to create non-personalized statistics. You can set your browser so that you are informed about the setting of cookies, decide on a case-by-case basis whether to accept them or generally exclude the acceptance of cookies. If you do not accept cookies, the functionality of our website may be limited. Under Help in your browser you will find a description of how you can set the common browsers accordingly and accept or reject cookies.

This website uses Google Analytics, a web analytics service provided by Google, Inc ('Google'). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

We use 'Google Tag Manager' on our website, a service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as 'Google'). Google Tag Manager allows us as marketers to manage website tags through one interface. The Google Tag Manager tool that implements the tags is a cookie-less domain and does not itself collect any personal data. Google Tag Manager takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager. Information of the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland. Further information on data protection can be found on the following Google web pages: Privacy Policy: https://policies.google.com/privacy?hl=de&gl=de, FAQ Google Tag Manager: https://www.google.com/intl/de/tagmanager/faq.html, Terms of Use Google Tag Manager: https://www.google.com/intl/de/tagmanager/use-policy.html

This website uses the 'Google AdWords Conversion Tracking' function of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ('Google'). Google AdWords Conversion Tracking uses so-called 'cookies', text files that are stored on your computer and allow an analysis of your use of the website when you have clicked on a Google ad. The cookies are valid for a maximum of 90 days. Personal data is not stored in the process. As long as the cookie is valid, Google and we as the website operator can recognize that you have clicked on an ad and have reached a certain target page (e.g. order confirmation page, newsletter registration). These cookies cannot be tracked across multiple websites by different AdWords participants. Through the cookie, conversion statistics are created in 'Google AdWords'. In these statistics, the number of users who clicked on one of our ads is recorded. In addition, it is counted how many users have reached a target page that has been tagged with a 'conversion tag'. However, the statistics do not contain any data with which you can be identified. You can prevent cookies from being stored on your hard drive by selecting 'Do not accept cookies' in your browser settings (in MS Internet Explorer under 'Tools > Internet Options > Privacy > Setting'; in Firefox under 'Tools > Settings > Privacy > Cookies'); however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information on how Google uses conversion data and Google's privacy policy, please visit: https://support.google.com/ adwords/answer/93148?ctx=tltp, http://www.google.de/ policies/privacy/

The website uses the Acuity Scheduling service for simplified appointment scheduling. By using this service, data is transferred to Acuity Scheduling in the USA. In order to comply with the European level of data protection, Acuity Scheduling offers its users the conclusion of an International Data Transfer Agreement, an agreement which was drawn up on the basis of the EU standard contractual clauses. In order to protect your data, we have entered into this agreement with Acuity Scheduling. We would like to point out that we, as the site operator, do not have detailed knowledge of the content of the transmitted data as well as its use by Acuity Scheduling. The legal basis for this processing is, according to Art. 6 (1) lit. f DSGVO, our legitimate interest in offering you a user-friendly, time-saving and progressive way to make appointments with us. Furthermore, we would like to point out that you are not obliged to use this service to make an appointment. If you do not wish to do so, please use another of the contact options provided to schedule an appointment. For more information, please see Acuity Scheduling's Privacy Policy at https://acuityscheduling.com/privacy.php. These functions are offered by Acuity Scheduling Inc, NY, USA.

Maps from Snazzy Maps are embedded on the website. These maps are only displayed after clicking on the link 'Show content' under a privacy notice. After the click, the IP address of the user is transmitted to the web service snazzymaps.com as well as to Google Maps, since without this transmission it is not technically possible to provide the maps. Due to the upstream notice and the required click on 'Show content', this transmission takes place on the basis of consent within the meaning of Art. 6 para. 1 lit. a. DSGVO.

We use 'Hotjar' on our website, a web analytics service provided by Hotjar Ltd, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta, (hereinafter referred to as: 'Hotjar'). Among other things, Hotjar uses cookies, i.e. small text files that are stored locally in the cache of your web browser on your terminal device and that enable an analysis of your use of our website, as well as a so-called tracking code. The cookies used by Hotjar are stored on your end device for different lengths of time, in some cases only during your visit, in others for 365 days. The information collected in this way is transmitted to Hotjar on a server in Ireland and stored there. The following information is collected by the tracking code:Device-dependent data collected by your end device and web browser: IP address of your end device (collected and stored in an anonymized format), email address including your first and last name, if you provided them to us through our website, screen size of your end device, device type and browser information, geographic data (country only), language used to display our website, user interactions, mouse commands (movement, position and clicks), keystrokes. Log data automatically used by our server when using Hotjar: Referring domain, Web pages visited, Geographic data (country only), Language used to display our website, Date and time of access. Hotjar uses this information to evaluate your use of our website, compile reports on usage, and provide other services related to the evaluation of our website. Hotjar also uses third-party services (e.g., Google Analytics and Optimizely) to provide services. These third parties may store or otherwise process information that your browser transmits when you visit our website (which may include your IP address). We use Hotjar for the purpose of analyzing the use of our website and to be able to continuously improve individual functions and offers as well as the user experience. Through the statistical evaluation of user behavior, we can improve our offer and make it more interesting for you as a user. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Art. 6 para. 1 p. 1 lit. f) DSGVO. You can prevent the installation of cookies by deleting existing cookies and deactivating a storage of cookies in the settings of your web browser. We point out that in this case you may not be able to use all features of our website in full. You can also prevent the collection of data by Hotjar by setting an opt-out cookie on the website linked below: https://www.hotjar.com/legal/compliance/opt-out. Please note that this setting will be deleted when you delete your cookies. Third-party vendor information: Hotjar Ltd, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta. For more information about Hotjar's data use, setting and opt-out options, and privacy, please visit the following Hotjar website: https://www.hotjar.com/ legal/policies/privacy.

Your contract data is transmitted encrypted via the Internet using SSL procedures. We secure our website and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons.

You have the right to request information about or deletion of the personal data processed by you at any time and to a reasonable extent. Furthermore, you have the right to have this data corrected or blocked. You also have the right to object to the processing of your personal data at any time, without giving reasons. In this case, we will immediately stop further processing of your personal data and irretrievably destroy the data. Please note that this will preclude any further cooperation or services on our part will no longer be possible. If you wish to receive information about your personal data or their correction or deletion, as well as to file an objection or have further questions about the use of your personal data provided to us, please contact: office@haptic.network. Every data subject has the right to directly contact the data protection authority of his or her home country at any time in the event of dissatisfaction, discrepancies or a suspicion of irregularities.

If you have any questions about the collection, processing or use of your personal data, please contact us in writing at: